High water users program
The allowable daily household limit for water use is 1200 litres per day under Restriction 1.1 of the Queensland Water Commission (QWC) Permanent Water Conservation Measures.
The QWC has delegated the responsibility to Queensland Urban Utilities to advise and monitor households using more than 1200 litres of water per day.
From 1 July 2010, the QWC has delegated responsibility for the management of Water Restrictions and Demand Management Programs in the local government areas of Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset to Queensland Urban Utilities.
Queensland Urban Utilities, rather than your local Council, will provide you with information about Water Restrictions and Demand Management Programs.
The program is currently run in the Brisbane area only, however will be extended to the areas of Ipswich, Lockyer Valley, Scenic Rim and Somerset after July 2011.
How the Program works
As part of the quarterly meter reading cycle, households using more than 1200 litres daily without a valid reason, will be contacted by Queensland Urban Utilities.
Property owners
First meter reading
Queensland Urban Utilities will issue an ‘Advice of High Water Use’ to households using more than 1200 litres of water per day. The ‘Advice of High Water Use’ will include a fact sheet with water saving hints and tips to help residents monitor their water consumption.
Second meter reading
At the second meter read, if a household continues to use more than 1200 litres per day, Queensland Urban Utilities will send out and ‘Advice of Continued High Water Use’ and another fact sheet.
Third and subsequent meter readings
If at the third meter read a household continues to use more than 1200 litres per day, Queensland Urban Utilities will continue to monitor the property as part of future programs.
Tenanted properties
First meter reading
Landlords of properties using more than 1200 litres of water per day will be issued an ‘Advice of High Water Use’. The ‘Advice of High Water Use’ will include a fact sheet with water saving hints and tips to help residents use water efficiently. Landlords are encouraged to install water efficient devices in the kitchen and bathrooms.
A letter and fact sheet will also be issued to the tenant advising them that the property’s water usage is over 1200 litres of water per day.
Second meter reading
At the second meter read if the tenanted property continues to use over 1200 litres of water per day, an ‘Advice of Continued High Water Use’ and another factsheet will be issued to the Landlord and tenant.
Third and subsequent meter readings
At the third meter read, if property continues to use more than 1200 litres per day, Queensland Urban Utilities will continue to monitor the property as part of future programs.
What are residents required to do?
Property owners and tenants are not required to return any information to Queensland Urban Utilities. Customers who wish to provide information about their water usage can call us on 13 26 57 or write in to:
Queensland Urban Utilities
GPO Box 2765
BRISBANE QLD 4001
Related links
Queensland Water Commission
Water Efficiency in the home