Our commitment to you

Queensland Urban Utilities was established on 1 July 2010 as part of the Queensland Government’s water reform.
Jointly owned by Brisbane City Council, Ipswich City Council, Lockyer Valley Regional Council, Scenic Rim Regional Council and Somerset Region Council, we provide water and sewerage services to more than 1.3 million residents.

We are committed to provide our customers, with the highest level of water and sewerage services. Details of our commitment are outlined in our Customer Charter and Customer Service Standards.

Queensland Urban Utilities recognises that customers may need to notify us in the form of a complaint if a service, product, decision or action fails to meet their expectations or our standards. If this occurs, you can complete an online complaint form or call us on 13 26 57 (7am - 7pm weekdays).

General enquiries

13 26 57 7am - 7pm weekdays

Faults & emergencies

13 23 64 24 hours, 7 days
Copyright © 2013. Queensland Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority. ABN 86 673 835 011