How do I access Information
You can access information:
- through our Publication Scheme
- by making an application under the Right to Information Act 2009
Queensland Urban Utilities’ Publication Scheme
Information available through the Publications Scheme is generally provided free of charge, however we reserve our right to recover the reasonable costs of providing information where doing so notably diverts our resources and impacts on our business.
If you are unable to download a document for technical reasons, please contact our Right to Information and Information Privacy Officer.
If you require information in a different format or if information in our Publication Scheme is unavailable, please contact General Enquiries on 13 26 57, or by email customerservice@urbanutilities.com.au
To make a general enquiry, or for a customer account enquiry, please contact General Enquiries on 13 26 57, or by email customerservice@urbanutilities.com.au
Right to Information applications
If you would like to access information held by Queensland Urban Utilities that is not available on our website, you may wish to make an application under the Right to Information Act 2009.
Queensland Urban Utilities follows the Right to Information application process as prescribed by the Office of the Information Commissioner. Details are available at the Office of the Information Commissioner website.
Queensland Urban Utilities does not currently offer online application submissions.
Right to Information applications must be made on the prescribed form which can be downloaded at:
https://www.smartservice.qld.gov.au/services/information-requests/form/Form-1_RTI_IP-Access-Application-Form.pdf
Right to Information applications (other than applications for personal information) incur a $39 application fee which must accompany your application and cannot be waived.
Depending on the complexity of your application and the resources required to assess your application, additional processing and/or access charges may apply.
Payment of application fee
By post:
Send your application on the prescribed form with a cheque or money order payable to
Queensland Urban Utilities to:
Records Manager and Right to Information Officer
Queensland Urban Utilities
GPO Box 2765
Brisbane Q 4001
In person
You can lodge your application on the prescribed application form and pay the application fee with a cheque, money order or credit card by visiting:
Queensland Urban Utilities
Level 6, Brisbane Transit Centre
171 Roma Street
Brisbane
For assistance with lodging a Right to Information application with Queensland Urban Utilities, please contact the Right to Information and Information Privacy Officer on (07) 3027 5827 or by email Information@urbanutilities.com.au