What we do

Queensland Urban Utilities is primarily responsible for delivering drinking water, recycled water and sewerage services to a population of more than 1.3 million in South East Queensland.

In 2012/13, we:

  • supplied around 132,000ML of tap water to 516,000 residential dwellings and 37,000 commercial properties.
  • supplied around 9,700ML of recycled water to 110 businesses.
  • supplied around 2,900ML of recycled water to the Western Corridor Recycled Water Scheme.
  • removed and treated around 128,000ML of sewage from 492,000 residential dwellings and 34,000 commercial properties, including 5,200 trade waste customers.
  • responded to more than 24,000 written customer enquiries.
  • answered more than 300,000 customer phone calls
  • employed more than 1,400 staff.

These services are delivered via our $4.5 billion infrastructure network, which includes:

  • 125 water reservoirs.
  • 41 water pump stations.
  • 107 water boosters.
  • 336 sewage pump stations.
  • 27 sewage treatment plants.
  • 8,967km of water mains.
  • 9,152km of sewerage mains.

 

 

 


 

 


 

 

 

General enquiries

13 26 57 7am - 7pm weekdays

Faults & emergencies

13 23 64 24 hours, 7 days
Copyright © 2013. Queensland Urban Utilities is the trading name of the Central SEQ Distributor-Retailer Authority. ABN 86 673 835 011