What happens once I've registered

Registration of BPAY View normally takes two working days.
If you register for BPAY View within two working days of your account being issued, the account will still be mailed to you.  Your account for the next quarter will then be issued via BPAY View.
 

If I register for BPAY View, will I still receive my account by mail?

No, you will only receive your account electronically. You will receive an email from your financial institution notifying you that your account is now ready to be viewed by BPAY View. All accounts, reminder notices, final notices and adjusted accounts will be issued via BPAY View.

Can I use BPAY View and pay my accounts by direct debit?

Yes, you can choose to receive your account by BPAY View and pay by direct debit.
If you are paying by direct debit do NOT use BPAY View to pay your bill. This would result in a double payment. BPAY View should only be used to view the account, if direct debit is the chosen payment method.

How will I know when my account has been issued if I am registered for BPAY View?

You will receive an email notification from your bank or financial institution. Please notify your bank or financial institution if you change your email address or if the property is sold.

What happens if the email notification from my bank is not delivered?

If you receive an error message such as ‘BPAY View delivery failure or BPAY View severity alert’, please check your bank or financial institution’s website to see if your Queensland Urban Utilities account has been set up for BPAY View.  If it has, please contact your bank or financial institution.   

How will my account be displayed?

Your electronic Queensland Urban Utilities account will be displayed as a PDF file. Each page can be printed separately and saved.