To make paying your bill as convenient as possible, we have a range of payment options for you to choose from.

 

Direct Debit

Please be aware that if you have an overdue bill, you will need to pay all outstanding charges before registering for Direct Debit.

We recommend you submit your Direct Debit application at least five days prior to your bill due date. If we receive it later than this, we cannot guarantee it will be set up for that bill. Direct Debit payments will be deducted within three working days of the due date shown on your bill.

Apply online Apply by mail

Online

Water and sewerage bill

You can pay your water and sewerage bill securely online with either your MasterCard* or Visa card*. To pay online, you will need your Customer Account Number which is located in the top right of your bill .  Payment can only be accepted in Australian Dollars (AUD).

Pay your bill online

Sundry services

You can pay for sundry services online using your MasterCard* or Visa card*. Sundry services include:
  • Pressure and flow tests
  • Water and sewerage design and connection
  • Relocation of water meters.

Payment can only be accepted in Australian Dollars (AUD).

Pay for sundry services online

BPAY® Telephone and internet banking

To pay your bill from your savings, cheque, debit, credit card or transaction account you can use BPay via the internet or telephone. Contact your bank or financial institution to find out more, or visit www.bpay.com.au

By phone

You can pay your bill using your MasterCard* or Visa card* by calling 1300 123 141.   Payment can only be accepted in Australian Dollars (AUD).

Mail

To pay by mail, send a cheque with the tear-off payment slip at the bottom of your bill to:
Queensland Urban Utilities
Locked Bag 3315
Brisbane, QLD 4001

Cheques should be made payable to Queensland Urban Utilities.

Pay in person

You can pay in person at:
  • Australia Post with cash, cheque, money order or debit card.
  • Any branch of the Commonwealth Bank with cash or cheque.
  • Any retailer displaying the BPOINT logo with cash, credit card or debit card. Retailer locations can be found on the BPoint website.

 * A 0.72% surcharge to cover the costs associated with credit card transactions. This fee is calculated on the total amount paid.
Please note, only one total amount, including the credit card surcharge, will appear on your credit card statement. The minimum amount payable for any single credit card transaction is $10.00. A transactional limit of $20,000 (including any surcharges) applies for any single credit card transaction (maximum payment of $19,856 + 0.72% surcharge). Payment can only be accepted in Australian Dollars (AUD).