Pay Your Account
Queensland Urban Utilities offers you many easy and convenient ways to pay your account.
Online
Pay your Water and Sewerage Account online
You can pay your Water and Sewerage Account securely online.
Pay for Sundry Services online
Sundry services include: Presure and flow tests, water and sewerage design & connection,relocation of water meters.
We accept Mastercard and Visa. Account payments by credit card through the internet or phone will incur a 0.72% surcharge to cover the costs associated with credit card transactions. This fee is calculated on the total amount paid.
Please note, only one total amount, including the credit card surcharge, will appear on your credit card statement. The minimum amount payable for any single credit card transaction is $10.00. A transactional limit of $20,000 (including any surcharges) applies for any single credit card transaction (maximum payment of $19,856 + 0.72% surcharge).
Direct Debit
To arrange automatic payment from your bank account call 13 26 57 or download a Direct Debit Request form.
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Telephone and internet banking - BPAY®
Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. For more information go to www.bpay.com.au
By phone
Call 1300 123 141 to pay your account using your MasterCard or Visa credit card. Account payments through the internet or phone will incur a 0.72% surcharge to cover the costs associated with credit card transactions. This fee is calculated on the total amount paid.
Please note, only one total amount, including the credit card surcharge, will appear on your credit card statement. The minimum amount payable for any single credit card transaction is $10.00. A transactional limit of $20,000 (including any surcharges) applies for any single credit card transaction (maximum payment of $19,856 + 0.72% surcharge).
Mail
Detach the payment slip section of your account and mail with a cheque to:
Queensland Urban Utilities
Locked Bag 3315
Brisbane, QLD 4001
Cheques should be made payable to Queensland Urban Utilities.
Pay in person
Pay in person at Australia Post with cash, cheque, money order or debit card. Any branch of the Commonwealth Bank with cash or cheque. At any retailer displaying the BPOINT logo with cash, credit card or debit card. For retailer locations visit www.bpoint.com.au