Go paperless

Say goodbye to traditional paper bills and hello to the easy way to manage your accounts. 

Register to receive your Queensland Urban Utilities bills by email or BPAY View and you could win one of four $250 EFTPOS cards. The competition is open from 1 April to 31 May 2018 - winner will be drawn on 4 June 2018.

* Congratulations to Matt from Wakerley - our $1,000 competition winner!

Get your bills by email

Grab your bill (you'll need your customer reference number to register).

Complete the email billing application form.


Get your bills via BPAY View

Log in to your online bank.

Search for 'Queensland Urban Utilities' in your BPAY View section.
Register 'Queensland Urban Utilities' as a BPAY View Biller.

This process may vary between financial institutions. Visit www.bpay.com.au/setup to learn more

Why make the switch

  • Receive and store your bill online, wherever you are
  • Reduce the clutter, and never lose your bill again
  • Help the environment by reducing paper


The Competition

Sign up to BPAY View* or email billing to be automatically entered into a draw to win one of four EFTPOS gift cards to the value of $250.00 (the Prize). 
For your chance to win you must sign up to BPAY View or email billing between 3 April 2018 and 31 May 2018 to be automatically entered into the draw. 
*BPAY View is a registered trademark of BPAY Pty Ltd. 

The eBill competition (the Competition) is being conducted by Central SEQ Distributor-Retailer Authority, trading as Queensland Urban Utilities (ABN 86 673 835 011) (Queensland Urban Utilities) of Level 2, 15 Green Square Close, Fortitude Valley, Queensland, 4006. 
The Competition commences at 00:00am Australian Eastern Daylight Time (AEDT) on 3 April 2018 and closes at 11:59pm AEDT on 31 May 2018 (the Competition Period).

Eligible Entrants who make an Eligible Entry will automatically be entered into the Competition.
The Competition and these Terms and Conditions (the Terms) will be governed by the laws of Queensland.

Entry to the Competition is free. Entrants will be responsible for all costs associated with entering the Competition.
Entry to the Competition is taken to be acceptance of these Terms. 

Who may enter
The following persons are eligible to enter the Competition (Eligible Entrants): 
If entry to the Competition is via BPAY View: 
Australian residents; 
who are aged 18 years and over; 
who are customers of an Australian financial institution which is a BPAY Scheme Member; and 
who are new BPAY View subscribers; or
If entry to the Competition is via switching to email billing: 
Australian residents; 
who are aged 18 years and over; and 
who are new email billing customers. 
The following persons are ineligible to enter the Competition:
employees of Queensland Urban Utilities and other agencies, firms or companies associated with the Competition, including suppliers of the Prizes; 
a spouse, de-facto spouse, parent, guardian, child or sibling of a person referred to in clause 8(a) of these Terms;
pre-existing BPAY View subscribers; and
pre-existing emailing billing customers. 

How to enter
To enter the Competition, during the Competition Period Eligible Entrants must: 
register to receive your bills via email at www.urbanutilities.com.au/gopaperless; and
remain registered for email billing for the entire Competition Period; or 
complete and submit a valid BPAY View registration; and
make one (1) payment using the BPAY View payment service; and
be active for the entire Competition Period; and
not deactivate their subscription during the Competition Period (Eligible Entry). 
Only one entry per customer will be entered into the Competition, regardless of whether the customer registers for both BPAY View and email billing during the Competition Period.
Queensland Urban Utilities reserves the right to disqualify an Eligible Entrant in the event of non-compliance with these Terms (as determined by Queensland Urban Utilities in its sole and absolute discretion). By entering the Competition the Eligible Entrant agrees to receive communications from Queensland Urban Utilities in relation to the Competition and goods and services provided by Queensland Urban Utilities.

Prize Draw
All Eligible Entrants with an Eligible Entry who comply with these Terms will be eligible to win one of the Prizes. 
A computerised draw for the Prizes will take place at 12.00pm (AEDT) on 4 June 2018 at Queensland Urban Utilities offices. 
There will be four (4) overall Prize winners. 
Queensland Urban Utilities’ decision on all matters in relation to the Competition is final and binding. 
The Prize winners will be notified by phone, in writing and/or by email, no later than Friday 8 June 2018.
The Prize winner’s details will be published on www.urbanutilities.com.au and in the next available issue of Pipeline Magazine. 
The Prizes are not transferable and cannot be exchanged for cash. 
 All other costs associated with the Prize are the responsibility of each individual Prize winner.
Queensland Urban Utilities accepts no responsibility for any variation in the value of the Prizes, or for any tax liabilities that may arise from winning the Prizes.
 Queensland Urban Utilities will send, by post, the Prizes to the billing address recorded for each individual Prize winner. 
In the event that Queensland Urban Utilities is unable to provide the Prizes, it reserves the right to provide alternative prizes of the same or greater value.

No liability
Queensland Urban Utilities will not be liable for any loss or damage whatsoever or howsoever caused as a result of entering into this Competition or accepting the Prizes. 
Queensland Urban Utilities will not be responsible for the failure of any of its (or those of BPAY View’s) systems which leads to an entry into the Competition being invalid or not being received by it. 
Queensland Urban Utilities reserves the right to modify, suspend, terminate or cancel this Competition at any time, for any reason whatsoever, in its absolute discretion.
The Competition is in no way sponsored, endorsed or administered by or associated with BPay View and and entrants in the Competition release BPay View and from all liability arising from the Competition.
Any personal information received for the purposes of entering the Competition will be dealt with by Queensland Urban Utilities in accordance with Queensland Urban Utilities’ Information Privacy Policy and the Information Privacy Act 2009 (Qld).
Queensland Urban Utilities reserves it right to change or modify these Terms at any time, for any purpose.