Getting the information you need

The Right to Information and Information Privacy legislation aims to make more information publicly available and provide equal access to information across all sectors of the community, while protecting individuals’ right to privacy.

Under the Right to Information Act 2009, we provide the community with access to information we hold, unless doing so would be contrary to the public interest. This is in line with the Queensland Government's approach to giving the community greater access to public information.

Under the Information Privacy Act 2009, we protect personal information we receive from individuals, including customers.

More detailed information about Right to Information and Information Privacy can be found at the Queensland Government Right to Information website

You can contact our Right to Information and Information Privacy Officer via our enquiry form or by phoning 13 26 57 (7am – 7pm weekdays).

Or write to us:

Right to Information and Information Privacy Officer
Queensland Urban Utilities
GPO Box 2765
Brisbane QLD 4001