Getting the information you need

As one of the largest distributor-retailers in Australia, supplying drinking water, recycled water and sewerage services to a population of more than 1.4 million in South East Queensland, we create, use and deal with a lot of information and documentation.

We try to make as much information as possible available about our core services and business operations for free on our website. If you can’t find what you are looking for and need more specific information, you can make a formal Right to Information access application (PDF) 

Customer account enquiry and updating your details

If you have a customer account enquiry, or need to update your personal information you can

  1. Register for MyAccount or,
  2. Complete a change of details request online or,
  3. Call us on 13 26 57 (7am-7pm weekdays). 

You can also update or amend your personal information by making a formal Information Privacy access application (PDF) 

Right to Information and Information Privacy

Right to Information and Information Privacy legislation aims to make more information publicly available and provide equal access to information across all sectors of the community, while protecting the interests of the public and individuals’ right to privacy. 

You can apply to access information (including your personal information) or update your personal information by completing a Right to Information and Information Privacy Access Application form (PDF)

There is no fee for making an Information Privacy access application, however a Right to Information access application must be accompanied by the $48 application fee (cheque payable to Queensland Urban Utilities).

Depending on the complexity of your application and the resources required to process your application, additional charges may apply. We will advise you of any additional charges once we have assessed your application.

You can lodge your application by

Post

Right to Information and Information Privacy Officer
Queensland Urban Utilities
GPO Box 2765
Brisbane QLD 4001

In person 

(8am-5pm weekdays)
Level 2, 15 Green Square Close
Fortitude Valley QLD 4006

You can find out more about Right to Information and Information Privacy at the Queensland Government Right to Information website

If you have a question about lodging an application, you can contact our Right to Information and Information Privacy Officer {insert Information email address} or by phoning 13 26 57 (7am – 7pm weekdays).