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Click on an area of the bill for an explanation. Show clickable areas

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Name and postal address

The name of the account holder (there may be more than one) and the address the bills are sent to.

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Property location

The physical location of the property being billed.

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Account summary

Period

This is based on the dates we read your water meter. On your older bills (before April 2018) they reflected the fixed access charge dates. You can confirm the dates are correct for each charge by referring to the second page of your bills.

Amount billed

Is the amount billed on your previous quarterly account excluding overdue charges and interest.

Amount paid

This shows the amount you paid during the previous billing period.

Your current account

Is your account balance before current charges are applied.

Current charges

This is the total of all account charges for the period. Please refer to the ‘Your Account in Detail’ section for information on how charges are calculated.

Direct Debit message

This confirms your account is set to be paid Direct Debit. If you do not see this message, your account is not set up for Direct Debit.

Set up a Direct Debit

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Bill details

Customer reference number

Unique to you, this is the number you need for account enquiries or when paying your bill via post, phone, online banking or at any Commonwealth Bank branch.

Bill number

A unique number assigned to each account.

Total due and due date

Now highlighted green, the total due must be received by the due date to avoid interest being charged to your account.
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Your water usage (graph)

The graph shows a comparison of your average daily usage across the current billing period, previous billing period and corresponding period last year.

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Payment options

These are the various ways you can pay your bill.

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Your charges

This section is a summary of usage charges including the number of billing days for an easy comparison to previous bills.

The meter number is a unique serial number displayed on the water meter (there may be more than one) at the property location. Also recorded here are the date and reading taken by the meter reader. 

We’ve used colour-coding to make the bill easier to read and understand.

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Content and FAQs

This new panel includes helpful information and frequently asked questions to provide context and clarity to customers.

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Water usage

These charges are calculated on a per kilolitre basis and will vary depending the amount of kilolitres your property has used. We’ve also introduced colour-coding to improve readability.

State bulk water charge
This is a State Government charge that covers the cost of the treated water we buy from the State Government.
 
Queensland Urban Utilities distributor-retailer price
This is what we charge to maintain water quality and to deliver water to your property.
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Water and sewerage account payment slip

The payment slip displays important information such as your customer reference number and payment identification.

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Water services

This is a fixed, quarterly charge for the maintenance and distribution network that delivers water to your property. It is based on the size of your meter.

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Sewerage services

This is a fixed, quarterly charge for the sewage treatment, maintenance and the distribution network that removes sewage from your property.

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Trade waste

Trade waste is waterborne waste other than human waste, stormwater or waste that is a prohibited substance. For more on why Queensland Urban Utilities manages trade waste and how your charges are calculated, visit https://urbanutilities.com.au/business/business-services/trade-waste

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Totals

This section is a summary of all usage and service charges on your account for the current billing period. Your total charges (the amount you need to pay by the due date) is now highlighted in green.