Connection design and application management

Property Service and Network Connections - An endorsed consultant can design and certify your connection, as well as manage the application and construction process.

List of endorsed consultants

Field testing of street hydrants

The following companies are approved by Queensland Urban Utilities to undertake field testing on our hydrants. No company is permitted to undertake hydrant testing without prior approval from Queensland Urban Utilities. 

Connection construction

Any contractor with the appropriate qualifications is permitted to construct a new Property Service or Network Connection. We recommend you talk to your engineer when selecting a contractor. Standard connections are undertaken by our construction partner, Ventia. 

Valve operations

A Queensland Urban Utilities accredited valve turner is required for connections undertaken by contractors via a Network Access Permit. No other companies are permitted to turn valves on our network.The information below is to assist you in selecting a valve turner, however for accurate quotes and specific details please contact the company directly.  Each accredited valve turner can assist you with:

  • review of shut plans
  • isolation services
  • trial shuts and valve audits
  • report trial findings
  • water off notice delivery
  • liaise with Queensland Urban Utilities about critical customers.

VENTIA DETECTION SERVICES
QUEENSLAND URBAN UTILITIES
CONTACT
Jacob Lawson
0438 975 378
valve.operations@ventia.com.au
Nikki Cole
0434 314 680
scheduler@detectionservices.com.au
Network Access Team
07 3856 7033
networkaccess@urbanutilities.com.au
AVAILABILITY
24/7
Monday to Thursday - 24/7
Friday to Saturday - 6am to 6pm
Sunday -  by request
Advance notice required for weekend bookings.
Monday to Friday - 6am to 6pm
PRICES (excl. GST)
Business hours (6am to 6pm) - $90 p/h
After hours (6pm to 6am and weekends) - $140 p/h
Public holidays - $190 p/h
Water off notice delivery - $90 p/h
Business hours (6am to 6pm) - $90 p/h, per person
After hours (6pm to 6am and weekends) - $140 p/h, per person
Public holidays - $190 p/h, per person
Trial shuts require two people.  The actual shut is typically one person, depending on valves and main pipework.
$1049 flat rate per shut, includes trial shut and 50 leaflet drops (additional leaflets priced on request)
MINIMUM CHARGE
Minimum four hours (excl. water off notice delivery)
Minimum one person for four hours As above
CANCELLATION FEE
$100 cancellation fee if cancelled within 24 hours of isolation. No charge is 24 hours notice is provided.  48 business hours’ notice required. Failure to provide can result in four hour minimum charge.
48 business hours’ notice required. Failure to provide can result in
flat rate charge.