Our commitment to you

We have published our service standards so you know what to expect when working with our Development Services team. This publication outlines our customer commitments and timeframes during the end-to-end connection process.

Our commitment to you

Email developmentenquiries@urbanutilities.com.au to request a hard copy.

Feedback and complaints

We aim to deliver a high level of service and support to all our customers. However, if you are not satisfied with the service or a decision you have received from our team, please let us know.

For feedback related to new connection and building services, please contact:

Glenn Ziernik, Development Services Manager
Phone: (07) 3855 6650
Email: Glenn.Ziernik@urbanutilities.com.au

If your feedback does not relate to new connection and building services, please visit our Complaints page to ensure you are connected with the right area of our business.