We will undertake an initial review of your application and any information you have provided to us. If we require further information from you to enable us to complete our assessment of your application, we will issue a request for information by email and you will need to lodge the additional information via the application portal.
Queensland Urban Utilities will assess your application against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy
and will issue you with a Decision Notice confirming:
- approval or refusal of your request
- conditions that apply to your Water Approval (or reasons for its refusal), and
- next steps in the connection process.
For timeframes refer to our service standards.