Standard connections are designed to streamline the connection process for simple connections. Benefits of standard connections are:
  • low application fees
  • fast processing of your application
  • accelerated timescales for delivery of your connection.

Standard connection criteria

There are two types of developments to which standard connections generally apply:
  • Single dwelling house on an existing lot; or
  • One-into-two lot residential sub-division with a single dwelling house on each lot.
You can self-assess to determine if you qualify for a standard connection using the criteria set out in Table 1 of our Water Netserv Plan (Part A) – Connections Policy.

Requesting a standard connection

Standard connections are delivered under our Water Approval Process, which works in conjunction with the council development assessment process and applications do not need to be submitted at the same time.

  1. Lodge your standard connection request in the portal and pay the application fee online.
  2. We will assess your application and respond within five business days.
  3. We will provide a quote for the construction of the connection within a further five business days.
  4. Login to the portal and select ‘proceed with construction’ and pay your construction quote. All fees and charges must be paid prior to construction.
  5. Following payment of fees, you will be contacted by our authorised contractor within three business days to arrange a suitable time for construction of your connection.
  6. Construction will be completed within 25 business days following receipt of payment, unless you have specifically requested a later construction date (up to one year). If conditions are deemed unsafe or there are site constraints (i.e. wet weather, limited access or boundaries unpegged), works will be postponed and rescheduled.
  7. After construction is completed and all applicable fees and charges paid, we will issue you a Connection Certificate. Small subdivisions will need this certificate as part of the plan sealing process with councils.

Applications portal

FAQs

Standard connections incur application fees and works charges. Prices and more details on each charge category are outlined in the Charges Schedule.

A standard connection request fee is to be paid when you submit your standard connection application. The request fee will apply for each connection, disconnection and/or alteration to each service requested (i.e. drinking water, non-drinking water and/or wastewater).

Following the assessment of your application, you will receive a charge notice for the connection works. This will include:
  • Base works charges  
  • Additional works charges (if required, e.g. road crossing)
  • Standard connection charge per service

If the connection generates additional demand on our trunk infrastructure network, you may also be issued an Infrastructure Charge Notice.

You can pay fees and charges via the portal or our other payment options. Tax invoices are emailed to you and added to your portal application.
If we determine your application does not qualify for a standard connection, we will provide you with the option of proceeding with a property service connection. In cases where you could not have reasonably foreseen that the connection does not meet the criteria for a standard connection (e.g. the sewer depth or location is not known) we will refund the standard connection application fee, provided the property service connection application is made within 20 business days and on substantially the same basis.
If it makes sense for the water and sewerage connections to be completed as a single package of work and only one meets the criteria for a standard connection, then you should lodge a combined application for property service connections.

If you have lodged a combined request for water and sewerage standard connections and it turns out that the request for one of these services does not meet the criteria for a standard connection, you will have the option of proceeding with:
  • property service connection for the service that does not meet the criteria and continuing with the standard connection component, or
  • property service connection application for both services.

If your application includes work of a similar nature to standard connections, you can request that we provide the necessary infrastructure rather than self-delivering under the certification scheme.

If you would like us to consider this option, you will need to submit an application for a Property Service Connection and include a statement in the additional information section: “I am requesting that Queensland Urban Utilities treats this application as if it were a standard connection even though it does not comply with the connection criteria for a standard connection.”

Examples of the type of application that might be appropriate for such a request include a simple 32mm drinking water property service connection to an industrial unit, the simple raising of a manhole or connection to a duplex property.

Queensland Urban Utilities is under no obligation to grant any such request and a job specific Property Service Works Charge will apply for the design and construction of the associated infrastructure, given that this work is not covered in the Water Netserv Plan (Part A) – Charges Schedule.
Glossary

Property service connection: Connections to a single property from our water or sewerage reticulation infrastructure.

Connection Certificate: We issue a Water Approval Connection Certificate when connection, disconnection or alteration works are completed to our satisfaction.

Plan sealing:  Also known as plan signing is the final stage of sub-division approval process where council approves the plans.