This type of connection can be undertaken as a staged water connection and should be used when connecting new infrastructure to the existing network. We encourage you to engage an Endorsed Consultant who can design and certify the connection, as well as manage the application and construction process.

You can also apply for a Property Service Connection if you require Queensland Urban Utilities' written approval for plumbing works

What do I need to apply?

Complete an Owners Consent form if you are not the property owner Complete a Property Information form Development information including the nature of the proposed development, details of any associated development approvals or applications and information necessary to calculate adopted infrastructure charges

How much does it cost to apply?

$609 base application fee for property service connection and $609 base application fee for network connections up to 10 lots. Application fees vary depending on the number of lots being developed. For more detailed information, refer to our Charges Schedule (PDF). 

How do I apply?

Once you have gathered all information listed above, you can apply through the Development Applications Portal. The portal will guide you through the steps for making your application. Once your application fees have been paid, our team will assess your application.

NOTE: During your connection application you will receive emails from no-reply@urbanutilities.com.au. Some email servers may block this address, so before commencing your application please check your security and spam settings.

How will my application be assessed?

Application assessment: We will assess your application against the criteria set out in our Water Netserv Plan (Part A) – Connections Policy and will issue you with a Decision Notice confirming:

  1. Approval or refusal of your request
  2. Conditions that apply to your Water Approval (or reasons for its refusal), and
  3. Next steps in the connection process.

How long does the assessment take?

A decision notice will be issued 20 business days upon receipt of a properly made application. For more information refer to our service commitments (PDF).

If we require further information from you, we’ll issue a request for information by email and you will need to lodge the additional information on the Development Applications Portal

Plumbing approvals

Seek written approval from us as part of your lodgement to council

We undertake assessments of plumbing and hydraulic systems to ensure they are constructed in a manner that protects our water and sewerage infrastructure. These assessments are undertaken in accordance with the Plumbing and Drainage Act 2002 and integrated into our Water Approval Process.

As part of this process, you will receive a Water Approval Decision Notice, which you can submit as a requirement of your application to council. 

You also have the flexibility to schedule your application for a Water Approval before, during or after council’s development assessment process. 

Fact sheet: Plumbing approval process - how to seek written approval from Queensland Urban Utilities (PDF)

If you are unsure of how to proceed please email us developmentenquiries@urbanutilities.com.au 

Transitional applications - Certificate to Connect 

If you have already received a “Certificate to Connect” from us under our previous system you can still provide that to councils for your plumbing approval.

In accordance with the Plumbing and Drainage Act 2002, Queensland Urban Utilities has a written agreement with our shareholder councils for residential dwellings (Class 1a & 10a) and for Class 2 – 9 buildings where a Water Approval Decision Notice has been issued. You do not need to approach us for written approval in these circumstances.