Leak prevention tips

Here are some simple ways you can help prevent leaks on your property:

  • Take regular readings of your water meter. We suggest taking a meter reading when you take your bins out. This will help you identify any changes in consumption quickly.
  • Conduct self-test of your meter to check for leaks
  • Maintain the fixtures, fittings and pipework, irrigation systems, auto-top up on pools and water tanks
  • Consider the location and types of plants, trees and shrubs you place in your garden to prevent roots entering your pipework

Concealed Leak Insurance

Concealed Leak Insurance is available to residential water supply customers to obtain insurance coverage against the cost of excess water usage charges caused by a concealed leak.

For $16 per year, Concealed Leak Insurance provides annual coverage of up to $10,000 for excess water usage charges arising from a concealed leak at your property. This includes a reimbursement of up to $200 for the cost of a registered plumber to identify and locate the leak. An excess of $50 applies to each and every claim. Exclusions and limits apply.

By purchasing Concealed Leak Insurance, you will have access to QBE’s Family and Friend’s Program. This program offers a range of benefits for other QBE insurance policies, such as automatic flood cover and 30% discount on travel insurance.

Concealed Leak Insurance is made possible by Willis Towers Watson (the insurance broker) and QBE Australia (the underwriting insurer).

How to purchase the insurance

Concealed Leak Insurance can be purchased online at www.concealedleakinsurance.com.au

How to make a claim

Find out what information you need to lodge your claim. Reimbursements for successful claims will be credited to the relevant Queensland Urban Utilities customer account.

If you don’t have concealed leak insurance 

You may be able to make a claim for water excess water consumption due to a concealed/hidden leak under our Concealed Leaks Policy

Willis Australia Limited ABN 90 000 321 237 AFSL 240600 is an Authorised Distributor of QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545. The Central SEQ Distributor-Retailer Authority trading as Queensland Urban Utilities is an Authorised Representative of Willis Australia Limited, Authorised Representative Number 1240899. Concealed Leak Insurance is issued by QBE Insurance (Australia) Limited. Advice in this document is general advice only and has been prepared without taking account of your objectives, financial situation or needs.  Before deciding to acquire the product you should obtain and consider the Product Disclosure Statement (PDS).