Leaks from pipes, plumbing fixtures and fittings can occur in any property at any time, regardless of the property’s age, location or construction method. There are often no visible signs of leaks, meaning they can go undetected for long periods of time. For example, they can occur underground, within walls, or in areas that are difficult to access. Leaks not only waste water and increase your water bill, but they can also damage your home.

Did you know a leaking underground water pipe can waste thousands of litres a day and cost thousands of dollars, on top of the cost of repairs (which can also be significant)?

View our Concealed Leak Policy.

We understand leaks can cause distress for our customers so we have partnered with some external suppliers to make two products available that can help protect you against the impacts of leaks.

Concealed Leak Insurance

Concealed leak insurance*

For just $16 per year, Concealed Leak Insurance is available to residential water supply customers to obtain insurance coverage against the cost of excess water usage charges caused by a concealed leak.
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AquaTrip product
leaky pipe


AquaTrip is a leak detection system that continuously monitors the flow of water into your property and automatically shuts off your water supply if it detects a leak, burst pipe or even a tap left running.
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Leak prevention tips

In addition to the above solutions, here are some simple ways you can help prevent leaks on your property:

  • Talk to your local nursery about what trees to plant in your garden as root growth may damage or crack your pipes
  • Inspect your pool regularly for cracks
  • Ensure automatic watering systems are regularly maintained
  • Turn taps off gently to help lengthen the life of washers
  • Check for leaks regularly.

* Willis Australia Limited ABN 90 000 321 237 AFSL 240600 is an Authorised Distributor of QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545. The Central SEQ Distributor-Retailer Authority trading as Queensland Urban Utilities is an Authorised Representative of Willis Australia Limited, Authorised Representative Number 1240899. Concealed Leak Insurance is issued by QBE Insurance (Australia) Limited. Advice in this document is general advice only and has been prepared without taking account of your objectives, financial situation or needs.  Before deciding to acquire the product you should obtain and consider the Product Disclosure Statement (PDS).