Does your property have low water pressure or low water flow?

Low flow or low water pressure can be caused by
  • work we may be doing in your area,
  • problems within your property’s plumbing,
  • a burst pipe, leak or fault in the area.

What to do if you are experiencing low water pressure or low flow

1. Check to see if we’ve left a card in your letterbox

We always try to give residents advance notice of any work we’re doing in a particular area. Sometimes it’s not possible to give advance notice of works, for example, during an unplanned incident (such as a burst water main or power outage).

2. Find interruptions in your area

a. Planned maintenance work  
b. Unplanned water interruptions 
c. You can also view the latest information on service interruptions by following us on Twitter

3. Check with your neighbours

It may be possible that your neighbours are experiencing a similar issue. If they’re not, this may indicate a problem with your private plumbing. The location of the problem will determine who is responsible  for fixing it.

4. Check your stop valve is fully open

Your stop valve is located on your water meter. The stop valve controls the flow of drinking water into your property. Using a spanner if required, turn the valve gently in the direction of the arrow until you feel resistance (do not force it). If it is already fully open, the valve will not move.

5. Check for leaks

Leaks can reduce the flow of water reaching your taps, which can lead to low water pressure. Find out how to detect leaks on your property, and what to do if you find one.

6. Call us

If you have tried all of the above and cannot identify the problem, please call our 24 hour faults and emergencies team on 13 23 64. 


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Our pressure and flow standards

Our standard of pressure is a minimum of 210kPa (kilopascals) at the boundary of your property. This means that in the event of a pipe burst, water would shoot up about 21 meters. In trickle feed areas and services with private pressure booster pumps the minimum pressure is 100kPa.

Our standard of flow is a minimum flow rate of 25 litres per minute in urban areas and 3.2 litres per minute in trickle feed areas. In urban areas, you can test the flow rate by using a 5 litre bucket and a stop watch at an outside tap on the front of your property; the bucket should fill in 12 seconds.