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Click on an area of the bill for an explanation. Show clickable areas

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Name and postal address

The name of the account holder (there may be more than one) and the address the bill is sent to.

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Bill details

Customer reference number

Unique to your property, this is the number you need for account enquiries or when paying bills via post, phone, online banking or at any Commonwealth Bank branch.

Bill number

Is a unique number assigned to each bill issued.

Total due and due date

Now highlighted green, the total due must be received by the due date to avoid interest being charged to your account. Please contact us to discuss options if you are having difficulty making payment by the due date.

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Property location

The physical location of the property being billed.

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Account summary

This is based on the dates we read your water meter. On your older bills (before April 2018) they reflected the fixed access charge dates. You can confirm the dates are correct for each charge by referring to the second page of your bills.

Amount billed
Is the amount billed on your previous quarterly account excluding overdue charges and interest.

Amount paid
This is the amount you paid during the previous billing period.

Your current account
Is your account balance before current charges are applied.

Current charges
This is the total of all account charges for the period. Please refer to page two of your bill for information on how your charges are calculated.

Direct Debit message
This confirms your account is set to be paid Direct Debit. If you do not see this message, your account is not set up for Direct Debit.

Set up a Direct Debit.

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Your water usage (graphs)

The graphs show a comparison of your average daily usage across the current billing period, previous billing period and corresponding period last year, as well as local and regional averages. If you have recently purchased a new property this information may not be available on your first bills.

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Payment options

These are the various ways you can pay your bill.

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Your charges

This section is a summary of usage charges including the number of billing days for an easy comparison to previous bills.

The meter number is a unique serial number found on your water meter at the property location. Also recorded here are the date and reading taken by the meter reader. 

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Water usage

These charges are calculated on a per kilolitre basis and will vary depending the number of kilolitres your property has used.

State bulk water charge

This is a State Government charge that covers the cost of the treated water we buy from the State Government.
Queensland Urban Utilities distributor-retailer price

This is what we charge to maintain water quality and to deliver water to your property.

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Content and FAQs

What can you do with 1 kilolitre?

Provides three separate examples of what can be done with 1 kilolitre of water.

What are Tier 1 and Tier 2 charges?

Provides an example of the amount of water you can use at tiered charges based on a 90 day period between meter readings. The number of days in the period may affect the number of kilolitres charges at the Tier 1 rate.  You can see the number of days between readings at the top of page two of your bill.

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Water services

This is a fixed quarterly charge. It helps pay for water services, including the installation, maintenance and upgrade of infrastructure used to treat and transport clean drinking water.

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Sewerage services

This is a fixed quarterly charge. It helps pay for sewerage services, including the installation, maintenance and upgrade of infrastructure used to treat and transport sewage.

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Water and sewerage account payment slip

The payment slip displays important information such as your customer reference number and payment identification.

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This section is a summary of all usage and service charges on your account for the current billing period. Your total charges are now highlighted in green.