MyAccount

• View and manage multiple residential properties in QUU’s service region in one online account
• Make payments 
• Keep personal details up to date
• View past transactions 
• Access copy of current and previous bills 
• View status of any subsidiaries
• View current payment method
• Sign up to receive your bills via email

Log in or sign up for MyAccount now.

In order to register, you will need to have a copy of a recent bill in your name and you will need to be able to answer one of the following questions:

• How did you pay your last bill? (Australia Post, BPay, Cheque, Direct Debit, Credit Card)
  OR
• What was the settlement date of your property? (Month | Year)
  OR
• What is your property’s Lot and Plan number? (This information can be found on your Rates Notice)

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You can reset your password by entering your email address and following the instructions sent to you by email. Alternatively, you can choose to answer two security questions, as long as these questions have been previously set-up in MyAccount.

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We recommend you set up security questions in MyAccount to make it easier for you to gain access in the event you cannot access your email.

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We will need to reset your account internally. Please contact us on 13 26 57 between 7am - 7pm Monday to Friday.

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If you own more than one residential property or a commercial property, you are currently unable to register for MyAccount. Let me know when I can register for MyAccount. 

If you own one residential property in our service area, you can log in or sign up for MyAccount now.

If you have a direct debit arrangement in place, this will be shown this just under the account balance information for your property.

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If you have a pensioner subsidy applied to your account, this will be shown just under the account balance information for your property.

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No, your Preferred Name is only used for MyAccount. The details shown on your bills are taken from the land title for each property.

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MyAccount stores two years' worth of bills for your property. To request bills more than 2 years old, complete our online form to request a copy of your bill.

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Depending on when you changed your billing address, your current bill may already have been sent for delivery to your previous address we had on record. You can access this bill through MyAccount in the Bill History section. You should receive your future bills at your updated billing address.

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Depending on when you opted in for email billing, your current bill may already have been sent for delivery by post. You can access this bill through MyAccount in the Bill History section. You should receive your future bills by email.

You may also wish to check your Junk Mailbox in case our email has been automatically moved here by your email provider.

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Payments can take up to two (2) business days to be received. Once your payment has been processed, it will appear in the transaction history.

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