We will make sure you can turn on the tap any time of the day or night for world-class drinking water. We’ll also ensure wastewater from your kitchen, bathroom, laundry and toilet is removed and treated to a high standard. Find out more about what we do.

If you’re in the process of buying or selling a property you don’t need to contact us. Unlike electricity, gas and telephone services, we don’t disconnect our services or issue a final bill when a property is sold.

The water and sewerage accounts remain linked to the property title so the account automatically transfers to the new owner upon transfer of the title at settlement. Once the Department of Natural Resources and Mines (DNRM) - also known as the Titles Office - has notified us about the change of ownership, we’ll send the new owner a letter confirming the account activation.

Following this, there are a number of ways you can manage your details and make payments using your account number.
  • Do you own a single residential property? Register for MyAccount to view, pay and manage your account easily and securely online.
  • Do you own more than one residential property in our service area? You can update your contact details or convert to paperless billing by calling us on 13 26 57
  • Are you a tenant? If you’re a residential tenant, you don’t need to tell us you’re moving. Find out more.

Update your contact details

Register for MyAccount to update your contact details.
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Billing and payments

Switch to paperless bills, request a copy of your bill or make a payment.
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